Ready to Ship: Orders are sent out promptly after confirmation.
Please note that your payment does not include customs duties, local taxes or other import charges. The order does not include bulbs.
Product Info
Type
Pendant Lamp
Style
Alessio
Suggested Space Fit
Dining room; Living room
Suggested Room Size
5-15㎡
Indoor or Outdoor Use
Indoor
Dimmable
No
Smart Enabled
No
Need Assembly
Yes
IP Rate
IP20
Power Source
Wire
Power Info
Bulb Included
Yes
Bulb Type
LED
Bulb Base
E12
Number of Bulb
1/2/6/8/10
Voltage (V)
110-110V-240V
Maximum Wattage(W)
1W/2W/6W/8W/10W
Product Material
Primary Product Material
Metal+Glass
Fixture Product Material
Metal
Shade Product Material
Glass
Product Measurements & Weights
Product Weight
1kg/2kg/3kg/4kg
Chain/Cord Adjustable or Not
Yes
Size
See Image
Included Components
1*Pendant Lamp Set
Note
Please kindly note that there may be an error of 1-3cm in the size due to manual measurement. The pictures may have slight chromatism due to the light and the monitor. We appreciate your understanding In advance, we recommend that you'd better let a professional electrician install it
Please note: Your order does not include a light bulb.
About Transportation
| Shipping Methods | Free Shipping |
| Carry | EMS |
| Cost | Free |
| Process Time | 2-10 Working Days |
| Shipping Time | 2-4 Weeks (To Most countries) |
| Delivery Area | Most Countries |
Fast Shipping: only available to Norway, Iceland, Cyprus, Puerto Rico, Alaska, and Hawaii.
• Cost: €100 per piece
• Process Time: 1-2 Weeks
• Shipping Time: 5-7 days
• Carrier Availability by Destination:
Norway, Iceland, Cyprus: UPS / DHL Express
Puerto Rico, Alaska, Hawaii: UPS / DHL Express / FedEx
Please note: The above information is for reference only. For the same country/region, the delivery time may vary depending on the shipping location. We are constantly improving our services and we will try our best to find more and better carriers to work with.
For returned orders or canceled orders when the product has already been shipped, the additional shipping charges are non-refundable.
>> Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest shipping information.
About Returns and Refunds
1. Can I cancel my order?
Yes, you can cancel your order free of charge within 48 hours. Please email us at [email protected] your order number and invoice, we will confirm and get back to you within 24 hours.
2. Do I have to pay for return shipping?
Yes, if the return is caused by non-quality issues (including but not limited to colour, size, inappropriate style, personal reasons ......), the return shipping fee will be borne by you. The actual amount may vary from one carrier to another.
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected].
4. What if I receive a damaged product?
In case you have received a damaged item, please email us at [email protected] within 48 hours of delivery and attach clear pictures of the damage. We will give you a perfect solution as soon as possible.
>> Please see our Return & Refund Policy for more details.
About Product
1. Are the lights dimmable?
For products that don’t come with a bulb, you can purchase a dimmable bulb mount to use with a dimmable system in your home. For lamps with LED chips, we can customize dimmable versions for you. We can make all light fixtures dimmable. If you have this need, please feel free to consult us.
2. Can I have a longer cable?
We offer 150cm cable for most lamps. If you want a longer cable (within 800cm), please make a note when you place the order, we will extend the cable for free.
3. Is the rated voltage of the luminaire compatible with my country/region?
The voltage of our products will be adjusted according to your country as shown below.
110V-120V: USA, Canada, Mexico, Brazil, Japan, Cuba.
220V-240V: UK, Australia, France, Netherlands, Italy, Germany, Spain, Norway, Ireland, Greece, Portugal, New Zealand, Belgium, South Africa, Egypt, Chile, Denmark, Russia, Singapore, Sweden, Israel, Switzerland.
